info@trojanhorseexpress.com
+19198938735

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All the questions

Frequent Ask Question


ALL THE QUESTIONS

Most frequent questions


BROCHURES







CONTACT

Phone: +19198938735
Mail: info@trojanhorseexpress.com
  • How do we work?
  • What services do we offer?
  • What kind of vehicles do we have?
  • How reliable are we?
  • How do we commit to you?
What number or letters do I enter into track & trace?

Please use the tracking numbers and letters provided to you by the item’s sender, as shown in the examples above. You don't need to enter spaces in-between the numbers/letters. Each item sent with our Courier has a unique tracking number which identifies that item.

Can I see the history of my items anytime?

Yes, as part of the Track & Trace results screen we will show you the most recent status of your item, along with any previous statuses.

Where can I find my tracking number/ID?

In general, the merchant or online shop is able to provide the tracking number or ID. If you have ordered a product from an online shop, the confirmation email or shipment notification often contains the tracking number or ID. If not, please contact your merchant or online shop. Please note that not all shipments have tracking numbers/IDs.

Who will deliver my shipment?

We partner with 220 postal providers around the world, which deliver shipments on your behalf.

When will my shipment be delivered?

Once your shipment has been handed over to us by the merchant or online shop, delivery is based on the service selected. The merchant or online shop usually indicates the delivery time on its website.

Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighboring countries and up to 20 days for countries with long distances.

Please also keep in mind that – depending on the product/service chosen – the shipment will normally be handed over to the respective local postal company in your country for final delivery to you.



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